Privacy Policy
Talksie Inc.
Talksie Inc. is the controller of your personal data. Talksie Inc., 61 Hamilton Pl #34, New York, NY 10031, USA. Email: info@talksie.app.
Last Revised: October 8, 2026
We are committed to protecting your privacy and being transparent about our data practices.
1. Information We Collect
Information You Provide to Us
Registration:
name, email, phone number, password, company name (clients), language skills, qualifications, and rates (interpreters & translators)
Profile information:
photo, biography, industry specializations, pricing
Communications:
messages sent through the Platform
Project details:
source documents, deliverables, invoices
Tax information (interpreters and translators):
date of birth, address, tax identification number and payout details, where tax law requires us to collect them
Newsletter:
your email address, if you subscribe
Information Automatically Collected
Usage data:
IP address, device type, browser, pages viewed, features used
Cookies and similar technologies:
for preferences and session management
2. What Data Is Private
Interpreter and translator profile data is divided into public and private information.
Visible to signed-in clients (verified profiles only)
First name, profile photo, languages, industries, rates, bio, location (city and country), availability, and verified status.
Private — never visible to clients
Last name, email address, WhatsApp number, LinkedIn profile, and payment details. This information is only accessible to Talksie administrators.
3. How We Use Your Information and Our Legal Basis
| Purpose | Legal basis (EU GDPR) |
|---|---|
| Creating and running your account, profile, search and messaging | Performing our contract with you |
| Payments, payment holds, payouts and invoicing | Performing our contract; legal obligation for financial records |
| Tax reporting, including EU DAC7 reporting | Legal obligation |
| Preventing fraud, securing the Platform, applying contact limits, and reviewing messages for safety, disputes and Terms enforcement | Our legitimate interest in a safe, trustworthy marketplace |
| Service emails about your account, bookings and changes to the Platform | Performing our contract |
| Newsletter | Your consent, which you can withdraw at any time |
| Website analytics (Google Analytics) | Your consent through our cookie banner |
| Establishing or defending legal claims | Our legitimate interest |
Our Promise to You
We do not sell your personal information. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
4. Platform Messages
Messages sent through the Platform are stored on our servers. Talksie administrators may review them for safety, dispute resolution and Terms enforcement. We never publish messages. See Section 8 of our Terms of Service.
5. Prohibition on AI Training
Talksie does not use client or interpreter data, platform messages, or project materials to train, fine-tune, or improve any artificial intelligence or machine learning model. Users are likewise prohibited from using any data obtained through the Platform for AI or LLM training purposes.
6. Payment Data
Stripe processes client payments and pays out professionals. Where Stripe does not support a professional's country, payouts are sent through Wise. Talksie does not store card numbers or full bank account details. See Stripe's and Wise's privacy policies for how they handle payment data.
7. Data Sharing
Between Users
To facilitate services, basic profile information is shared between clients and professionals as necessary to complete projects.
With Service Providers
We share data with service providers that process it on our behalf under contract: Google (Firebase hosting, database and authentication; Google Analytics, only with your consent), Stripe (payments), Wise (payouts in countries Stripe does not cover), and Resend (email notifications). We may also disclose data to tax authorities where the law requires it.
For Legal Reasons
We may disclose information if required by law or to protect the rights and safety of users or the public.
Business Transfers
In the event of a merger or acquisition, your information may be transferred as part of that transaction.
8. Data Security
We use technical and organizational measures to protect your information. No method of internet transmission is 100% secure.
Security Measures Include:
If a personal data breach is likely to put your rights at risk, we will notify the competent authority within 72 hours where required and tell affected users without undue delay.
9. Data Retention
| Data | How long we keep it |
|---|---|
| Account and profile data | While your account is open. Deleted within 30 days of closing your account, except as below |
| Messages | 3 years after the last message in a conversation, or longer if a dispute or legal claim is open |
| Payment, invoice and tax records | 7 years, as required by tax and accounting law |
| Newsletter subscription | Until you unsubscribe |
| Google Analytics data | 14 months for user-level data and 2 months for event data, as set in Google Analytics |
10. Your Privacy Rights
You have the right to:
- Access your personal data and get a copy
- Correct inaccurate or incomplete data
- Ask us to delete your data
- Restrict how we use your data
- Receive your data in a portable format
- Withdraw consent at any time, without affecting earlier processing
How to use these rights
- Interpreters and translators can view and edit their own profile at any time from their account, including their availability. Talksie manages verification status and hiding or deleting profiles. To delete your profile, email us.
- Clients can ask us by email to correct or delete their account.
- For any request, email info@talksie.app with “Privacy Request” in the subject line. We reply within one month.
Right to Object
Where we rely on legitimate interests, you can object to that use at any time, based on your particular situation. You can always object to direct marketing, and we will stop.
Platform Emails
We send service emails about your account, your bookings and important changes to the Platform. These are part of running the service, not marketing. We do not currently send marketing emails. If we start, you will be able to opt out at any time.
Complaints
If you are in the EU or EEA, you can complain to the data protection authority in the country where you live or work.
California Residents
You have the right to know what personal information we collect and to request its deletion. Talksie does not sell personal information.
11. International Data Transfers
Talksie is based in the United States, and your data is processed there. Where our service providers process EU personal data in the US, we rely on the EU-US Data Privacy Framework if the provider is certified under it, or on the European Commission's Standard Contractual Clauses.
12. Children's Privacy
18+ Only Platform
The Platform is for users 18 years and older. We do not knowingly collect information from anyone under 18. If we become aware of such collection, we will delete it immediately.
13. Cookies
We use essential cookies to keep you signed in and to run the Platform. These do not need consent. With your consent, we also use Google Analytics cookies to understand how visitors use the site. Google Analytics does not load until you accept it in our cookie banner. You can change your choice at any time through the “Cookie Settings” link in the footer.
14. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
15. Changes to This Policy
We may update this policy. We will email registered users before a material change takes effect and update the revision date on this page.
16. Contact
For privacy questions or to exercise your rights:
Talksie Inc.
61 Hamilton Pl #34
New York, NY 10031
USA